Skip to Main Content


Financial Statements

Feedback & Complaints Resolution

To get better at what we do, Karis Disability Services wants to hear from you! We welcome feedback from anybody. Feedback can be general, positive or negative. We would also like to hear about how we can make things better, or if you have any new ideas for us to try. Anyone who is interested in making things better at Karis Disability Services will be told about this policy in a way they can understand. 

Karis Disability Services might request feedback through surveys, interviews, or group meetings where ideas are discussed together.  These activities will follow certain rules to make sure that each person is protected, privacy is maintained, and that people who choose to provide feedback do not experience any harm or negativity for sharing their ideas or experiences. 

You can share your feedback, ideas and complaints with us as well.  You can reach us: 


By mail: Karis Disability Services, attention: Feedback and Complaints, 26 Peppler Street, Waterloo, ON N2J 3C4 


By phone: Toll Free 1 (800) 267-7337 


By website:

The information you share will be collected by the Karis Disability Services employee who receives the idea, concern or complaint, and the person who sent the information will be notified that their information was received within one business day, using the contact information provided.  

All comments and information will be taken seriously and will be shared without telling anyone who the information came from. You do not need to tell us who you are.  But, if you would like us to call you back, we will need your name, phone number or email.  Karis Disability Services will work to make sure that you do not experience any harm from sharing your thoughts or information. 

If a person providing ideas to make things better has provided their name and phone number or email, they will receive a response within three business days (not Saturdays or Sundays). 

Karis Disability Services invites current employees and volunteers to provide feedback through existing procedures and structures within the employment or volunteer relationship.  

Each year, everybody’s feedback, concerns, and complaints are reviewed together to see how we can make things better, especially in our services. We also share this information with our Board of Directors. 

Read our full policy here

Broader Public Sector Accountability

In compliance with the Broader Public Sector Accountability Act, 2010 (BPSAA), Karis Disability Services abides by the Ontario BPSAA Supply Chain Code of Ethics, available to read here:

Karis Disability Services has established expense rules and policies that applies to Board Members, employees, consultants, and contractors engaged by the organization. The expense rules applicable to travel, meal, and hospitality expenses are included in the rules and policies and is following the mandatory requirements as per the Broader Public Expenses Directive, 2020.  

Under the BPSAA, Karis Disability Services publishes documentation related to our mandate and our strategic direction, the services we offer and any future changes, our key activities, and our performance measures and targets. The links below will take you to documents that will give you the required information.  

We are also required to publish our policies and what expenses have been incurred in relation to any perquisites as per the BPSAA directive.  



Our Approach to Executive Compensation

The Karis Disability Services Group has a total budget of $198million. Our Chief Executive Officer receives a salary of $245,082 and taxable benefits of $14,206. This salary was set by the Board of Directors after comparing compensation levels from other organizations with a similar size and focus across Canada, and they believe that this level of compensation accurately reflects the scope and responsibility of the position. Our commitment is to be transparent. If you have any questions, please feel free to connect with the Executive Office at 1-888-662-6603. 

*updated August 2023